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Personalized Service
that Creates Customers for Life
Great CX
Is About Conversations, Not Interactions
Helping Customers
Get the Right Answer Fast
Unifying Engagent
Giving Customers the Support They Need When and Where They Want It
Inbound to Outbound
We cover all types of customer support
Digicon Technologies Ltd is a leading outsourcing organization in Bangladesh, with an industry leading edge in the vertical of BPO and IT/ITES solutions. Through our dynamic solution mechanism, we list among our clients some of the world’s most prestigious firms and companies as well as diverse government agencies. Our company is a pioneer in paving the way for the rise of the BPO industry in Bangladesh and our experience gives us an edge in delivering an excellent customer experience. Our multinational team of experts and specialists allow us to offer a full spectrum of business process management services with a global outlook that sets us apart from the rest.
Number of Clients
Lacs Monthly Transactions Handled
Increased customer satisfaction score (CSAT)
We provide turnkey solutions to all the industries who outsource their Customer Care division, Back Office Support including IT for cost effectiveness so that they can concentrate more on their core business. Our target customers are Telcos, Service Industries, General Insurance, Financial Institution and many more.
Learn more about how we’re revolutionizing CX with highly trained service reps empowered with cost-effective, asset-light technology. Our solutions improve Net Promoter Scores and advocacy, reduce effort, and increase revenue.
One of the country leading TELCO carrier came to us with high aspirations of improving their customer satisfaction.
One of the country leading TELCO carrier came to us with high aspirations of improving their customer satisfaction in the areas of product, information sharing, data services, to garner new customers, hold on to current ones and ensure revenue growth. In addition, they had stringent customer satisfaction requirements since they know it measures the kind of loyalty that impacts revenue.
The government is committed to improve skills development and training in Bangladesh.
In order to accelerate economic growth rates of Bangladesh, the government committed to improve skills development and training. It developed the Skills for Employment Investment Program (SEIP) – a skills development program for skilling new entrants and up skilling existing workforce to enhance the productivity and growth of priority industry sectors.
We provide vendor support solutions and realize cost savings in the process in both the B2B and B2C markets.
This client, a leading ISP of Bangladesh, was looking to consolidate its disparate vendor support solutions and realize cost savings in the process. The solution needed to address both the company’s business to business (B2B) and business to consumer (B2C) markets for their variety of Internet solutions and packages.
Customer experience by consumer product including call center, web, social media, email.
Digicon provided multi-channel support services for FAQs, downloads, web chat, live chat, social media chat etc. to help customers get to the right answer fast. Through data collection, DigiCX was also able to gain customer insight and help build an engagement strategy to reduce AHT. Smart Channel Selector helped guide the consumer by providing the easiest channel for resolving the issue.
“এশিয়ার বেস্ট এমপ্লয়ার ব্র্যান্ড অ্যাওয়ার্ড ২০১৭”অর্জন করলো বাংলাদেশের অন্যতম সেরা বিজনেস প্রসেস আউটসোর্সিং সেবা প্রদানকারী প্রতিষ্ঠান ডিজিকন টেকনোলজিস লিমিটেড। গত১আগস্ট, ২০১৭, লেম...
Wahidur Rahman Sharif is the founder and Managing Director of Digicon Technologies Ltd. since its inception (2010). He started Digicon Technologies Ltd. as one of the first BPO Com...
In this interview Wahidur Rahman Sharif talks about the state of the BPO industry in Bangladesh, it’s possibilities and future. FINTECH: Let’s start with your beginning. At the tim...
