Get in Touch +

Would you like to speak to

Digicon Sales Representatives
& Product and Solutions Experts?

If you have questions about Digicon's products and solutions or you want our Sales team to get in touch with you, please complete the form and we will respond as soon as possible. If you'd prefer we call you, please enter your phone number.

[]
1 Step 1
Previous
Next

Digicon at a glance

Digicon Technologies Ltd is a leading outsourcing organization in Bangladesh, with an industry leading edge in the vertical of BPO and IT/ITES solutions. Through our dynamic solution mechanism, we list among our clients some of the world’s most prestigious firms and companies as well as diverse government agencies. Our company is a pioneer in paving the way for the rise of the BPO industry in Bangladesh and our experience gives us an edge in delivering an excellent customer experience. Our multinational team of experts and specialists allow us to offer a full spectrum of business process management services with a global outlook that sets us apart from the rest.

21

Number of Clients

22

Lacs Monthly Transactions Handled

2011
58%
2012
65%
2013
68%
2014
70%
2015
75%
2016
78%
2017
80%

Increased customer satisfaction score (CSAT)

Digicon
Technologies Limited

We provide turnkey solutions to all the industries who outsource their Customer Care division, Back Office Support including IT for cost effectiveness so that they can concentrate more on their core business. Our target customers are Telcos, Service Industries, General Insurance, Financial Institution and many more.

Building Revolutions

Learn more about how we’re revolutionizing CX with highly trained service reps empowered with cost-effective, asset-light technology. Our solutions improve Net Promoter Scores and advocacy, reduce effort, and increase revenue.

Web Service

“Best Ever” CSAT

One of the country leading TELCO carrier came to us with high aspirations of improving their customer satisfaction.

Web Service

One of the country leading TELCO carrier came to us with high aspirations of improving their customer satisfaction in the areas of product, information sharing, data services, to garner new customers, hold on to current ones and ensure revenue growth. In addition, they had stringent customer satisfaction requirements since they know it measures the kind of loyalty that impacts revenue.

Read More

Web Service

Govt. and Public Sectors

The government is committed to improve skills development and training in Bangladesh.

Web Service

In order to accelerate economic growth rates of Bangladesh, the government committed to improve skills development and training. It developed the Skills for Employment Investment Program (SEIP) – a skills development program for skilling new entrants and up skilling existing workforce to enhance the productivity and growth of priority industry sectors.

Read More

Web Service

Let them BACK

We provide vendor support solutions and realize cost savings in the process in both the B2B and B2C markets.

Web Service

This client, a leading ISP of Bangladesh, was looking to consolidate its disparate vendor support solutions and realize cost savings in the process. The solution needed to address both the company’s business to business (B2B) and business to consumer (B2C) markets for their variety of Internet solutions and packages.

Read More

Web Service

Fast Moving Consumer Goods

Customer experience by consumer product including call center, web, social media, email.

Web Service

Digicon provided multi-channel support services for FAQs, downloads, web chat, live chat, social media chat etc. to help customers get to the right answer fast. Through data collection, DigiCX was also able to gain customer insight and help build an engagement strategy to reduce AHT. Smart Channel Selector helped guide the consumer by providing the easiest channel for resolving the issue.

Read More

Our Achievements

Latest News