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Call Center

We serve Telecom, Financial and Hospitality industry. In addition to industry-specific services, we provide a wide range of services across multiple industries in areas such as accounting, recruitment, software services, web support and back office operations.
Our complete range of services are:

  • Customer Help Desk
  • Collections
  • Billing and Coding
  • Outbound Support
  • Back Office Support

 

In terms of technology used, Digicon can provide end to end CISCO based IP network call center solution.Our Contact Center Solutions involved :

  • Flexible incoming call handling with built-in interactive voice response (IVR)capability
  • Advanced Automatic Call Distribution (ACD)
  • Predictive/Preview/Progressive/Power Dialing
  • Easy Integration for Screen Popup
  • Digital call Recording
  • Fully Integrated VoIP for remote agent deployment

 

Key features

  • Intelligent Automatic Call Distribution
  • Predictive Dialing with Campaign Management
  • Built-In Digital Call Recording System
  • Comprehensive Reporting System
  • Web-Based Communication
  • Automatic E-Mail Response

 

Reduce the Cost

  • Affordable system startup cost
  • Lower cost in adding new applications
  • Faster new services or call campaign creation
  • Minimum system management effort required

 

Quick Deployment and Easy to Maintain

  • Eliminate complex multivendor integration effort required in traditional call center environment and shorten time-to-market
  • No more finger-pointing headache for owners if there are system issues
  • Less maintenance effort since there is only One Point of Integration