We serve Telecom, Financial and Hospitality industry. In addition to industry-specific services, we provide a wide range of services across multiple industries in areas such as accounting, recruitment, software services, web support and back office operations.
Our complete range of services are:
- Customer Help Desk
- Collections
- Billing and Coding
- Outbound Support
- Back Office Support
In terms of technology used, Digicon can provide end to end CISCO based IP network call center solution.Our Contact Center Solutions involved :
- Flexible incoming call handling with built-in interactive voice response (IVR)capability
- Advanced Automatic Call Distribution (ACD)
- Predictive/Preview/Progressive/Power Dialing
- Easy Integration for Screen Popup
- Digital call Recording
- Fully Integrated VoIP for remote agent deployment
Key features
- Intelligent Automatic Call Distribution
- Predictive Dialing with Campaign Management
- Built-In Digital Call Recording System
- Comprehensive Reporting System
- Web-Based Communication
- Automatic E-Mail Response
Reduce the Cost
- Affordable system startup cost
- Lower cost in adding new applications
- Faster new services or call campaign creation
- Minimum system management effort required
Quick Deployment and Easy to Maintain
- Eliminate complex multivendor integration effort required in traditional call center environment and shorten time-to-market
- No more finger-pointing headache for owners if there are system issues
- Less maintenance effort since there is only One Point of Integration